Active Services
User Guides

Simple Guides for Using Active Services

Explore simple, step-by-step guides for using Active Services as a customer, retailer, agent, or business.

Learn at your own pace

Find clear instructions for common transactions, account management, and business operations.

Guides

5

Support

Included

Guide Library

Choose a guide to find the right steps for your Active Services activity.

Guide 1

Mobile Recharge

Recharge supported mobile numbers with confidence.

Guide 2

Creating and Managing an Account

Set up your account and keep it secure and current.

Guide 3

Retailer / Agent Transactions

Support for retailers and agents processing customer services.

Guide 4

Corporate Accounts

Learn about the corporate account opening and onboarding process.

Guide 5

Troubleshooting Transactions

Know the next steps if a transaction needs attention.

Guide 1

Mobile Recharge

  1. 1Log in to your Active Services account or application.
  2. 2Select Mobile Recharge.
  3. 3Select the relevant mobile operator.
  4. 4Enter the recipient's mobile number carefully.
  5. 5Select or enter the recharge amount available for that operator.
  6. 6Review the mobile number, operator, amount, and applicable charges.
  7. 7Confirm the transaction.
  8. 8Wait for the transaction confirmation.
Customers should verify all transaction details before confirmation.

Guide 2

Creating and Managing an Account

  1. 1Open the Active Services website or application.
  2. 2Select the registration or account option.
  3. 3Enter the requested information.
  4. 4Create your login credentials.
  5. 5Keep your password confidential.
  6. 6Keep your account information up to date.

Guide 3

Retailer / Agent Transactions

  • Retailer login
  • Customer recharge
  • Transaction confirmation
  • Balance management
  • Transaction history
  • Failed transactions
  • Customer support escalation

Guide 4

Corporate Accounts

Businesses interested in Active Services should contact the company for account opening and onboarding.

AgreementAccount SetupTraining

Guide 5

Troubleshooting Transactions

  1. 1Do not immediately repeat the transaction.
  2. 2Check the transaction status or history.
  3. 3Confirm the recipient number and transaction amount.
  4. 4Keep the transaction or reference information.
  5. 5Contact Customer Care if assistance is required.
Need assistance?

Customer Care is here to help

Contact Customer Care if you need help with an account or transaction after reviewing these guides.

Contact Customer Care