Privacy Policy

ACTIVE SERVICES is committed to protecting your privacy. This Privacy Policy describes how we collect and use personal information you provide through our website, mobile applications, and related services.

ACTIVE SERVICES is the data controller for personal information relating to visitors to our website and users of our services. We do not collect personal information that you have not voluntarily provided or consented to provide, and we do not sell, share, or rent personal information except as described in this policy.

Personal information is information that identifies, or can reasonably be used to identify, an individual. We may collect the following information when you use our services:

• Name and email address when you create an account.
• Postal address, telephone number and payment information when you place an order.
• Information you choose to provide when you contact us or request a service.

We use this information to fulfil your request or order, manage your account, and provide services you have asked us to provide. Information provided when registering may also be used to personalise your experience, where appropriate.

We use cookies and similar technologies to operate and improve our website. A cookie is a small text file that a website places on your device. Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain until they expire or are deleted.

You can usually block or delete cookies using your browser settings. Please note that refusing cookies may limit the functionality available to you. For more information about cookies and browser controls, visit aboutcookies.org.

We process information to perform our agreement with you, to meet legal obligations, with your consent where required, and where it is necessary for our legitimate business interests.

We may share personal information with other ACTIVE SERVICES group companies and carefully selected service providers where this is necessary to provide our services. This may include support, payment processing, order fulfilment, marketing, subscription, delivery, and mobile-network service providers.

We may also disclose information to public authorities, security services, or law-enforcement agencies where required by law or legal process, or where necessary to protect our rights, safety, or property and to investigate suspected fraud.

We may use anonymous, aggregate information about website visits to understand how our services are used. If you register for an account, we may use the information you provide to personalise the services available to you and to create aggregate demographic information.

ACTIVE SERVICES may update this Privacy Policy to reflect changes in law, our services, or our information practices. We recommend reviewing this page from time to time. Where a material change is made, we may notify you by email or by displaying a notice on our website or applications.

This policy also applies when you create or access an ACTIVE SERVICES account through one of our mobile applications. Deleting an application from your device does not delete your online account.

To help improve our applications, we may collect technical and non-personal information about application performance, crashes, downloads, feature use, and the frequency of use. Mobile analytics information is used in aggregate and is not linked to personally identifiable information submitted through the application.

Please protect your account by keeping your device secure and signing out when appropriate. Access to the application may allow access to services available through your account.

If you have questions, concerns, or complaints about this Privacy Policy or the way ACTIVE SERVICES handles personal information, please contact us.