Terms & Conditions

The provision of services, including prepaid mobile and/or data airtime ("Top-up") ("Services"), through our platform and any associated Active Services mobile applications, present or future (together, the "Applications"), is subject to your acceptance of these terms and conditions ("Agreement"). By using the Applications, you expressly agree to be bound by the Agreement.

Please read this Agreement carefully before accessing or using the Services and Applications. You should print a copy of this Agreement for future reference.

If you object to any terms of this Agreement or any subsequent modifications, or become dissatisfied with your use of the Applications or Services, you may discontinue use and terminate this Agreement and your virtual account ("Account") by notifying us in writing by email or otherwise using the contact information below.

To use the Services, you may elect to register for an Account by filling out the appropriate information on the registration screen on the relevant Application. Upon registration you will be given an Account. When registering, you may supply personal information, including your email address or phone number and financial information, and you may choose a password.

All data you provide to us as a customer will be treated in accordance with our Privacy Notice. You agree that information supplied on registration will be truthful, accurate, and complete, and it is your responsibility to inform us of any changes to that information.

You are entirely responsible for all activities which occur when using your email address, phone number, and/or password ("Login Details") in relation to your Account, including unauthorized use of your Account or any payment method, including debit or credit card. You must not disclose your password, whether directly or indirectly, to any third party. It is your responsibility to safeguard your password.

Login Details may only be used by a single user and are not transferable. Login Details may be used on all Applications, and this Agreement will apply to the use of Services on any of the Applications.

If you are under 16 years of age, you represent to Active Services that you have obtained a parent or guardian's consent and that your parent or guardian has reviewed and agreed to this Agreement prior to using the Applications. If you are an employee of, or acting on behalf of, a company or other entity, you must be authorized to accept this Agreement on its behalf.

Active Services will comply with its obligations under applicable data protection law with regard to relevant data in its possession relating to you. Data collected as part of the Services will be treated in accordance with our Privacy Notice and Cookie Policy. These documents set out how we use and protect the information you provide to us, and we recommend that you read them carefully.

You agree to use the Applications and Services solely in accordance with this Agreement and to comply with applicable law. You may not use the Applications or Services:

1. In violation of any law, statute, rule, or regulation.
2. In connection with any illegal, fraudulent, offensive, violent, immoral, or indecent activities.
3. In any manner that encourages, promotes, facilitates, or instructs others to engage in illegal, fraudulent, offensive, violent, immoral, or indecent activity.

Services are provided only in respect of the mobile phone operators and service providers available on the Applications, which are subject to change and availability. You will be required to input certain information, such as a recipient mobile phone number. It is your responsibility to ensure that this information is correct. In the case of Top-up, you will then select the amount of Top-up to be delivered.

The total amount, inclusive of applicable taxes and charges, will be displayed clearly on the Applications before you are asked to confirm your transaction. Proceeding at that point is entirely optional. In the case of Top-up, cost varies according to the denominations displayed on the Applications. Where an exchange rate is applied, the actual amount charged may vary if a payment processor's FX rate differs at settlement. A secure online processing fee or optional SMS message fee may also apply.

You acknowledge that you will lose the right to cancel Services once they have been fully performed by Active Services. Accordingly, you will have no right to request a refund under the Afghanistan Telecom Regulatory Authority.

You shall ensure that all instructions provided to Active Services through the Applications are accurate, complete, and true. In particular, the mobile phone number or email address to which any Top-up is to be credited must be correctly identified. You shall ensure that instructions relayed back for confirmation are correct, accurate, and true.

All confirmed instructions are final and binding upon you. Active Services shall bear no liability for consequences related to incorrect, inaccurate, or false information provided by you. You are solely responsible for consequences related to failure to provide or correct information prior to final confirmation.

You may purchase Services using Visa, MasterCard, PayPal, or other payment methods available on the Applications from time to time. Any credit card, debit card, or other payment method used on the Applications must have a valid billing address and valid issuing bank or other payment services provider.

Upon receipt of a proper and complete request for Services, Active Services will charge the payment method you provide and forward an electronic request to the relevant third-party provider, such as a mobile operator, to provide the Services in the amount transferred for the benefit of the recipient you nominate.

You authorize Active Services to act upon instructions to charge the payment method provided through the Applications that have been transmitted using your password and/or any authentication or identity verification process required in connection with the Applications. Active Services is not required to undertake additional authentication or identity verification measures other than those required by applicable law or considered appropriate and sufficient to protect security and proper use of the Applications. Charges concluded following successful authentication or identity verification are your sole responsibility and liability.

From time to time, Active Services or partner mobile operators may run promotions on the Applications. Promotions are subject to additional terms and conditions, including closing dates, which will be displayed clearly on the Applications. Active Services is not responsible for promotions run by partner mobile operators. You must make your own enquiries with the relevant mobile operator before relying on promotion terms, and you shall use any promotion in good faith without misusing a promotional code.

Equipment and devices necessary to access the Applications must be provided and maintained by you at your own expense. If you access the Applications through a mobile device, you may be charged by your mobile service provider for internet access.

You may download mobile applications from app stores free of charge. You are solely responsible for ensuring that you download subsequent updates from the relevant app store. Active Services reserves the right to modify equipment and software requirements as necessary to continue or improve provision of Services through the Applications.

Some Services offered for sale through the Applications or through other services that Active Services may offer can be submitted, created, provided, or developed by third parties. Active Services will not check the accuracy or completeness of third-party information or the suitability or quality of third-party products and services. You must make your own enquiries with the relevant third-party supplier before relying on that information or entering into a transaction in relation to referenced third-party products and services.

This Agreement applies to every Service you purchase through the Applications. Active Services may terminate this Agreement, disable your Account, and withdraw use of the Applications and/or Services:

1. Upon reasonable prior notice to you.
2. Immediately upon breach by you of this Agreement or where Active Services reasonably believes you are in breach.
3. Immediately upon your insolvency, bankruptcy, inability to pay amounts due, or other contractual incapacity. Active Services reserves the right to commence debt collection actions within the bounds of the law in these circumstances.
4. Immediately if Active Services reasonably believes that you have used the Applications and/or Services in violation of law; in connection with illegal, fraudulent, offensive, violent, immoral, or indecent activity; or in breach of any number or value limits set by Active Services from time to time.

This Agreement has no minimum or finite duration and continues to bind the parties until terminated. You may terminate or cancel the Agreement at any time without reason by giving Active Services written notice, without prejudice to liability for outstanding indebtedness or other obligations arising prior to termination.

Active Services reserves the right, acting reasonably, to refuse to process or cancel transactions following termination, suspension, or withdrawal of Services. Active Services is not responsible for loss you may incur because a transaction is not processed after termination or suspension.

Active Services reserves the right to modify, amend, or vary this Agreement for commercial or legal purposes. Any variation becomes effective and binding fifteen (15) days after notice has been sent to you by post, email, or by posting a message on the Applications. Upon receiving notice of alteration, you may immediately terminate the Agreement by notifying Active Services in writing, without prejudice to rights or obligations that arose before the termination date.

Access to and use of the Applications is at your own risk, and Active Services does not represent or warrant that use of the Applications or materials downloaded from them will not cause damage to property, including loss of data or computer virus infection.

Some pages may link to websites or applications not created or maintained by Active Services. When entering other websites or applications through such links, the terms, benefits, and privacy protections afforded by our Applications will not apply. You must make yourself aware of and comply with the requirements of independently maintained websites or applications. Active Services is not liable for content, availability, or use of linked websites, which you access at your own risk.

For the purposes of this Agreement, "Intellectual Property Rights" means all copyright, patents, registered and unregistered trademarks, registered and unregistered design rights, rights in databases and topography rights, rights to bring an action for passing off, rights to apply for protection in respect of these rights, and other forms of protection of a similar nature or effect which may subsist anywhere in the world.

You may only download, use, view, and display the Applications and the Intellectual Property Rights therein solely for the purposes of using Services and in accordance with this Agreement. Unless otherwise specified, Intellectual Property Rights in the Applications and their contents are owned by Active Services or its licensors. Reproduction, copying, modification, alteration, or adaptation of all or part of the contents, including graphics or trademarks, is prohibited without Active Services' prior consent, other than printing or downloading authorized for personal, non-commercial use.

Active Services owns Intellectual Property Rights in the words "Active Services," accompanying logos, and the domain name www.activeservices.af. Active Services takes cyber-squatting seriously. Please notify suspected incidents to customercare@activeservices.af.

In the event of disruption to, failure, unavailability, fault, or malfunction of, or connected to, any product or system used in connection with the Applications or Services, or where there is a real or potential security risk, Active Services may, without liability to you, temporarily suspend relevant Services or access to the Applications or your Account for a reasonable period required to remedy, address, or resolve the issue.

You agree, acknowledge, and accept that electronic communications, the internet, telephone lines, or SMS-based telecommunications media may not be secure and communications may be intercepted by unauthorized persons or delivered incorrectly. Active Services cannot guarantee the privacy or confidentiality of communications through these media, although it will put in place appropriate security measures to protect them.

From time to time it may be necessary or desirable for security reasons, maintenance, upgrades, or other reasons to:

• Make certain or all Applications or Services unavailable to you.
• Delay implementation of new Services.
• Withdraw, replace, or reissue your password.
• Change authentication procedures or processes for accessing the Applications or Services while using reasonable endeavours to minimize inconvenience.

You agree that you have entered into this Agreement for your own benefit and not for the benefit of another person, and that you may not subcontract or assign any of your rights or obligations under this Agreement.

This Agreement, the Applications, and provision of Services are governed by the laws of Afghanistan. If a claim or dispute arises from, out of, or in connection with this Agreement, Applications, or Services, you agree that the courts of Afghanistan have exclusive jurisdiction over those claims or disputes, without prejudice to your rights under applicable legislation.

If any provision, or part of a provision, of this Agreement is or becomes illegal, invalid, or unenforceable, that does not affect or impair the legality, validity, or enforceability of the remainder of this Agreement, including the remainder of a provision where only part is or has become illegal, invalid, or unenforceable.

If you have questions about this Agreement or complaints, or require assistance with the Applications or Services, Active Services states that support is available 24 hours a day, 365 days a year through email, direct contact, and Customer Care number 863.

Active Services makes it possible to refill phone credit across Afghanistan for your own credit or that of friends and family. This section addresses common questions on fluctuating prices, failed payments, refunds, and data credit.