Account & Login
- Creating an account
- Signing in
- Updating account information
- Password and access issues
- Account security
Help Center
How Can We Help?
Find answers and support for your Active Services account, transactions, payments, mobile recharge, retailer services, and other platform features.
Support for every need
Explore guidance for individual users, retailers, businesses, and developers.
Help topics
7
Customer care
Available
Browse Help by Topic
Choose a topic to understand the support and guidance available for Active Services.
Mobile Recharge
- Making a recharge
- Selecting a mobile operator
- Entering the recipient's number
- Checking transaction status
- Delayed transactions
- Incorrect transaction information
Payments
- Available payment methods
- Payment confirmation
- Failed payments
- Transaction charges
- Payment security
Refunds & Transaction Issues
- Delayed recharge
- Failed transaction
- Wrong transaction inquiries
- Refund requests
- Rollback requests
Retailers & Agents
- Retailer accounts
- Recharge transactions
- Account setup
- Training
- Balances
- Operational support
Business & Corporate Accounts
- Corporate onboarding
- Commercial accounts
- Business services
- Pricing
- Integration opportunities
Developers
- API integration
- API access
- Sandbox/testing
- Integration support
- Technical documentation
Still need help?
Contact our Customer Care team
Send your account or transaction question to Customer Care and our team will help you find the next step.