Business & Corporate Onboarding
Corporate customers and business partners can receive assistance during the onboarding process, including account setup and operational training.
Training & Support
Helping You Get the Most from Active Services
Active Services provides support for customers, retailers, agents, distributors, businesses, and integration partners using our services. Whether you need help with a transaction, your account, or getting started as a business partner, our team is available to assist you.
Help for every stage
From account access to business onboarding and technical integration, get the guidance you need.
Customers
Retailers
Businesses
Partners
Customer Support
Get help with transactions, account questions, and using Active Services.
Account access
Mobile recharge transactions
Failed or delayed transactions
Wrong transaction inquiries
Refund and rollback inquiries
Payment-related questions
Application assistance
General troubleshooting
Retailer & Agent Training
Practical guidance to help retailers and agents use the Active Services platform with confidence.
Account setup
Using the Active Services platform
Processing customer transactions
Mobile recharge procedures
Transaction verification
Account and balance management
Basic troubleshooting
Customer service procedures
Security and account protection
Developer & Integration Support
Businesses integrating Active Services through an API, SDK, or other integration method can receive technical assistance during the integration process.
Trusted Support
Need help with an Active Services account or transaction?
Contact customer care and our team will help you find the next step.